Coronavirus Update and FAQs

What we are doing here at Luccombe Farm Holidays during these concerning times.

Monday 23rd March 2020.

Due to the uncertainty that Coronavirus has brought, this past week has been unprecedented for everyone with rules and regulations being introduced and situations changing daily.

We have been trying hard to remain optimistic here at Luccombe Farm, however, since the Government’s recent announcement of mass closures of pubs, restaurants, leisure centres and local attractions, as well as the urgent appeals for us all to stop non-essential travel, it is with a very heavy heart that we have decided to close the doors at Luccombe Farm Holidays with immediate effect and will be reviewing the situation at the end of April.  Following the escalation in cases of Coronavirus we feel that this would be the best option for the safety of our guests as well as that of our staff here at Luccombe.

For those of you who have booked in May and beyond we will be reviewing the situation on a weekly basis and will post any updates on here.

If you have made a booking and would like to get in touch please don’t hesitate to email us on enquiries@luccombeholidays.co.uk.

Being able to offer families, couples, groups of friends and individuals a window of time away in which they can relax in the Dorset countryside, watch their children play freely, breath in the fresh air and simply connect with a quieter pace of life in this beautiful part of the UK is a great joy. It is simply what we love doing, what we have done for nearly 30 years and what we look forward to continuing to do.

We are so sorry to have caused any disappointment and look forward to, hopefully, welcoming you here at Luccombe Farm in the future.

Stay safe and well.

With very best wishes,

Murray, Amanda, Louisa and the team

 

Friday 20th March 2020.

We are a small family business and we are determined to do our utmost to protect the health of our staff and guests and to get our business through this difficult period. We are not experts but are keeping abreast of Government advice as we receive it.

Currently Luccombe Farm Holidays is open and intending to be open for the foreseeable future. That said, we’re monitoring the spread and impact of the virus and will certainly follow all necessary advice from our UK Government officials. The safety and health of our guests has always been our utmost concern and that will continue. We can assure you that we are following best practice, taking all necessary measures and taking the virus seriously.

We have always taken pride in the level of cleanliness at Luccombe Farm Holidays and have always paid special attention to disinfecting any surfaces where germs habitually like to live. We are now doing a “double clean” of all our cottages i.e. doing our normal clean and following up with a suitable disinfectant for a second time. We are paying special attention to high contact areas such as door handles, light switches, bannisters, remote controls, tabletops and keys. We are maintaining high levels of sanitisation of the public areas.

The risk here in rural Dorset is currently low, however, we feel it is sensible and prudent to do what we can to slow the spread of the virus. We are following the WHO advice on hand washing and keeping our distance from guests at this time, as we are sure you will appreciate. With the cottages being self-catered it is easy for guests to also distance themselves from others, if they so wish.

We plan to keep all our facilities open and if needed can allocate cottages separate time slots for the swimming pool. We have been advised by the Centre for Disease Control that there is no evidence that COVID-19 can be spread to humans through swimming pools. https://www.cdc.gov/coronavirus/2019-ncov/php/water.html

We continue to do everything we can to create a clean and safe environment for you. We have an abundant of beautiful countryside, plenty of walks and the stunning Jurassic Coast within easy reach to escape the crowds and enjoy some fresh Spring air!

Frequently Asked Questions:

We know that not all of your questions will be answered but hope we have covered most of them below regarding your upcoming holiday.

  1. What happens if I have paid the balance for my holiday but wish to cancel as I am worried about travelling and/or catching Coronavirus?

As of the date of this statement, we have had no reported outbreaks of Coronavirus at Luccombe Farm Holidays and there are no Government travel restrictions in place. Therefore, our normal terms and conditions apply, meaning that if you choose to cancel your holiday a refund will not be offered. As per our T&Cs “If you have to cancel, we will try to re-let the property on your behalf and if successful, refund all monies less your deposit. If we are unable to re-let, then you do become liable for the whole cost”. If you wish, however, we will consider moving the booking to a later date within the next 12 months. You will need to pay any additional rental for that later date immediately and the new holiday will not be cancellable.

  1. I am worried generally about travelling and Coronavirus, can I move the booking to later in the year or to next year before I have paid the balance?

Yes, we are happy to consider this. Please let us know as soon as possible and we will be able to move the booking to a later date within the next 12 months. In this instance the new holiday balance will be payable in full immediately and will be non-cancellable.

  1. If I need to cancel my holiday because I or one of my group catch Coronavirus or have to self-isolate what happens?

Please check your travel insurance as to whether you would be covered. We always recommend that you take out travel insurance at the time of booking. We cannot offer refunds in this instance, but we would endeavour to assist by offering a change of dates on the same basis as in 2 above.

  1. If I am advised not to travel by a medical practitioner what do I do?

The position is the same as in 3 above.

  1. I am travelling to the UK from abroad what happens if I can’t travel?

The position is the same as in 3 above.

  1. How do I stand if the Government introduces at a later date, a travel ban meaning that I wouldn’t be able to take my holiday?

The position is the same as in 3 above.

  1. If the guests who stayed before me contract the Coronavirus and have to self-isolate in the property, i.e. the property will not be vacated in time for my booking, what happens?

If we must cancel your stay, we would either find you alternative accommodation or refund the cost of your stay. Upon those guests vacating the property, the property would be locked and shut down for a minimum of 72 hours, and a deep clean would then take place, before a future let could occur. This would be undertaken according to government guidelines at the time

  1. What happens if Luccombe Farm Holidays is forced to close and you need to cancel my holiday?

In this instance you have two options, we can either refund all monies to you or move your booking to a later date.

*****

All guests who have forthcoming holidays with us can be assured that we are taking this outbreak very seriously and doing all we can to ensure that you can benefit from relaxing on your well-deserved break. Over the coming months a change of scenery whilst we socially distance ourselves may be very welcome!

If you have any further questions please don’t hesitate to get in touch, either via email enquiries@luccombeholidays.co.uk or by phone 07780 660457 / 01258 880 558.