Our Booking Terms and Conditions.
Holiday contracts made between us are subject to the following Terms and Conditions:
Your booking remains provisional until we have accepted it. This is to help minimise mistakes.
Your booking constitutes your agreement to our Terms and Conditions.
Please take a moment to read them. They are also designed to help you enjoy your holiday with us.
We agree to let and you agree to rent our cottage(s) for the purpose of short term holidays. No other type of letting agreement, or tenancy, is entered into by either party.
We agree to provide cottages in a clean and tidy manner with all appliances serviceable.
We accept our duty of care to you by trying to provide safe premises, appliances and facilities as far as is possible.
We will make up your beds, provide towels (which are not for beach use please). We also provide starter packs of toiletries, cleaning products, and a welcome tray to help you relax upon arrival.
We will always try to make available such services and facilities that we have advertised.
You agree to use our cottages, appliances and facilities responsibly, and to take all reasonable care for your own health & safety, as well as all those in your party.
You agree to adhere to our various safety rules and guidelines that you will find in the information folder(s).
You agree to notify us if you damage or break anything or find anything wrong with the cottage(s), appliances and general facilities. This will help us put them right for you and other guests.
We reserve the right to charge you for breakages.
You agree soon after your arrival, to read the information folder found in each cottage, and sign the indemnification form. We will then contact you in person, answer any questions, provide your keys, read your electricity meters, (if necessary) and collect the form together with your “tidy cottage” refundable £50 CASH deposit.
You agree not to smoke within the cottages. Ashtrays are provided for outside use. Please try to air the cottage through the week, and try not to drop your cigarette stubs around the gardens.
You agree not to move any household items, whatsoever, between cottages as we simply cannot manage to sort them out during the limited changeover time. Doing so might incur the loss of all or part of your £50 cash deposit, to help pay for the extra time required to rearrange moved items.
You agree to leave your cottage as you found it. Please strip the beds, and clean the fridges, cookers, kitchens etc. as much as possible and as you would at home. Excessively dirty cottages will incur the loss of all or part of your £50 cash deposit, to help pay for any extra cleaning required.
Making a booking.
Payment of a non-refundable deposit of £100, together with our confirmation, secures your booking
Your balance is due thirty days before arrival.
If you have to cancel, we will try to re-let the property on your behalf and if successful, refund all monies less your deposit. In exceptional circumstances we may even refund part of your deposit.
If we are unable to re-let, then you do become liable for the whole cost and because of this we strongly urge you to buy cancellation insurance. You may wish to use one of these two specialist companies:
1) Guest First Tel: 0345 90 80 101. http://www.guestfirst.co.uk/introducers?cid=5664
2) Cancellation Plan Tel: 0845 218 7161. www.cancellationplan.com
Arrivals From 1600 hrs.
If you beat the traffic and arrive early you may find a grumpy cleaner in your way. In which case, please use the w/c facilities etc. in the Games/Laundry Room. Cottages will be unlocked for you, so walk in, settle down and make yourselves at home. After a while we will come around to meet you. If arriving after dark, let us know, and we will put on a light for you and meet up the following morning.
Departures 1000 hrs.
With tidy cottages, all keys present, and no breakages for a full refund of your cash deposit. At this point do remember to tell us if something needs attention, however small.
There is a daily allowance of 15 units, which can be worth £2.25/day. This covers your normal summer use and the meters will remain unread. Guests will normally exceed this during colder weather when using the heating. The meters will then be read after arrival, a copy provided and payment taken at the end of your stay. You should budget on about £5/day.
We welcome dogs in the following cottages: The Granary, Sty, Cake House and Old Sables.
The Stalls and Tackroom are kept pet free for those with allergies. We make a small charge for pets.
Pets must be accompanied by their bedding and never left unattended in the cottages, or allowed to sleep on beds and chairs. You remain responsible for them at all times, clearing any messes from the gardens and surrounding grounds. Other pets may be accepted by arrangement.
Guest Numbers & Bed Configurations.
These will not be exceeded unless by prior agreement. Please email or, phone to check suitability. Children not in a travel cot and over 2 yrs. count towards the total.
The Old Granary, 2, (King double)
The Sty, 4, (Standard double + Twin beds)
The Cake House, 4, (Standard double + Twin beds).
The Stables 5 – 7, (King double + Twin Beds + Single= 5 With option for two extra in adult sized bunk beds = 7) It is priced for 5.
The Stalls, 4, (King double + Twin beds). If interlinked with the Tackroom, 8.
The Tackroom, 4, (King double + Twin beds) If interlinked with the Stalls, 8.
The Gipsy Caravan can sleep 2 adults or 3 children, & is only available as an annexe to another cottage. The Gipsy caravan comes with heating and lighting but without other facilities such as w/c.& kitchen.
Additional Costs ( i.e. for extra people or extra activities.)
Deluxe airbeds @ £16/adult/night or £12/child/night.
Z beds @ £12/child/night
Bunk beds (Stables only) @ £20/bunk/night (based on staying a week)
‘A toddler squeezed in’ @ £7/toddler/night ( 2+yrs old & not in a Z bed.)
Cots & high chairs @ £1/infant/night. (Please bring babies linen. We only keep a small emergency supply)
Fully house trained pets @ £5/pet/night.
Additional linen and towels @ £12/set. (Double week bookings include a change if required).
The communal laundry room, WiFi, our tennis racquets & balls will attract small charges if used.
Clay pigeon shooting, mountain bike hire and fishing on our ponds, lake & river can be arranged
through us, subject to seasonality and availability.
Horse Riding at the equestrian centre on our farm is booked directly, with a small discount for our guests.
Force Majeure ( Things beyond our control) and Our Duty Of Care To You.
As stated earlier, we accept our duty of care to you and to your party. We try to maintain the cottages,
various buildings and all the things in them to a high standard for your safety and enjoyment.
Please tell us if something isn’t working, or not quite right, or not to your satisfaction, and we will try to mend or replace it a.s.a.p. We cannot be held liable for any sudden and unexpected break down of equipment, electrical or otherwise, nor for the sudden loss of use of cottages, buildings and facilities which fall beyond the scope of our reasonable level of control. Should a cottage become totally unfit for use, and if the problem cannot be fixed, or an alternative found, a full and final refund/settlement will be offered.
Personal injury or loss of property.
We respectfully state that we do not accept any liability for accident, injury or loss to you, or to any member of your party, any visitor, for any pet, your property or your vehicles however so caused.
We strongly urge you to buy travel & personal accident insurance to cover all such eventualities.
V.A.T. Is included in all our prices.
Our receipts are valid for VAT. claims should you be able to make one.
The Finale, at last!
We reserve the right to enter the cottages at all reasonable times to carry out repairs, to attend to emergencies, and to inspect, if considered necessary.
We also reserve the right to impose additional terms and conditions from time to time to facilitate the safe running of our premises on your behalf.
If you have read this far, then you certainly deserve a holiday here at Luccombe Farm.